When you book an appointment at Coco Lash and Brow Studio, that appointment time is reserved especially for you. Cancellations, reschedules and no shows leave gaps in our schedule that cannot be filled with less than 48 hours notice. This prevents us from being able to accomodate other clients waiting for appointments. We respectfully ask for any cancellations or rescheduling to be done at least 48 hours advance.
All appointments require a 20% deposit. Your deposit will not be refunded if you cancel within 48 hours of your appointment & if you reschedule within 24 hours of your appointment time.
All deposits act as a booking fee to secure your appointment.
If you do not show up to your appointment with no notice you will not be able to book in again until you’ve paid for that appointment on full.
Please give us a call/text and let us know if you are going to be late for your appointment, we will do the best we can to fit you in but we can not guarantee, be aware this will shorten the time of your service and we may not be able to get the best results.
Can't get an appointment on your desired time? Ask to go on our waiting list and if something becomes available, you will be contacted.
Please arrive within 5 minutes of your appointment time. We ask that you do not bring anyone with you to your appointment.
We offer professional lash services therefore it is the clients responsibility to make sure all makeup product or/and old strip lash glue is removed prior to Full Lash sets and Lash Refills. Kindly cleanse your lashes with the recommended lash cleanser making sure the root of your lashes is clean to ensure the best bond possible.
Please note that any reactions to eyelash extensions are not foreseeable by Coco Lash and Brow Studios staff. refunds will be issues for reactions. Please contact your GP immediately if you become aware of allergic reaction so they can assist you as soon as possible.
Thank you for your understanding
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